55qqq Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by 55qqq ("we", "us", "our") in connection with the operation of the 55qqq online betting and casino platform, accessible at https://55qqq.io ("Platform"). It applies to all registered players, prospective players who browse the Platform without registering, and any other individuals whose personal data we process in connection with the services we provide.

By accessing or using the 55qqq Platform, creating an account, making a deposit, placing a bet, or contacting customer support, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Policy, you must not use the Platform.

This Policy should be read alongside the 55qqq Terms and Conditions and the Responsible Gaming Policy, both of which are incorporated by reference. Where any conflict arises between this Policy and the Terms and Conditions in relation to data privacy matters, this Policy shall take precedence.

55qqq targets players based in Bangladesh and all services are provided in English. This Policy is written in English and is the authoritative version. No translation of this Policy is provided; in the event of any ambiguity, the English-language text governs.

For the purposes of this Policy, 55qqq acts as the data controller in respect of all personal data collected through the Platform. As data controller, 55qqq determines the purposes for which and the means by which personal data is processed.

All enquiries, requests, and complaints relating to the processing of personal data under this Policy should be directed to the 55qqq data protection contact point:

• Email: [email protected]
• Subject Line: "Data Privacy Request" or "Data Protection Enquiry"
• Response Time: Within 30 calendar days of receipt

Where 55qqq engages third-party processors — such as payment providers or identity verification services — those processors act under contractual data processing agreements that require them to process personal data only on 55qqq's documented instructions and to implement appropriate security measures.

55qqq collects personal data from you in three principal ways: information you provide directly, information generated automatically when you use the Platform, and information we receive from third parties. The categories of data we collect are described below.

3.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, residential address (city, district), email address, and mobile phone number provided when opening an account.
• Identity Verification (KYC) Documents: Government-issued photo identification (such as a National Identity Card, passport, or driving licence), proof of address, and, where required, source-of-funds documentation. These documents are collected to fulfil our age verification and anti-money-laundering obligations.
• Payment Information: Mobile money account identifiers (bKash, Nagad, Rocket, Upay), bank account references (Dutch-Bangla Bank, City Bank, BRAC Bank), and card details (Visa, Mastercard) submitted for deposit and withdrawal transactions. Full payment credentials are processed by our payment partners and are not stored in their entirety on 55qqq servers.
• Communications Data: The content of messages you send to the 55qqq support team via live chat, email, or any other channel, together with metadata such as the date, time, and subject of the communication.
• Responsible Gaming Declarations: Self-exclusion requests, deposit limit settings, cooling-off requests, and any other declarations you make in connection with responsible gaming tools on the Platform.

3.2 Information Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage and Behavioural Data: Pages visited, time spent on each page, navigation paths through the Platform, search queries entered, game sessions initiated, bet amounts, wager history, win and loss records, and feature interactions.
• Session Data: Login timestamps, session duration, logout events, and any security events such as failed login attempts or new-device logins that triggered two-factor authentication.
• Cookie and Tracking Data: Data collected via cookies and similar technologies as described in Section 7 of this Policy.

3.3 Information from Third Parties

• Identity Verification Providers: Confirmation of identity and age verification results from third-party KYC service providers.
• Payment Processors: Transaction confirmation data, payment status updates, and fraud flags from bKash, Nagad, Rocket, Upay, and banking partners.
• Fraud Prevention Services: Risk scores, device fingerprinting results, and watchlist screening outcomes from third-party fraud and AML screening services.

The following table provides a structured overview of the principal data categories and the primary purpose for which each is collected.

55qqq processes personal data only where a lawful basis for doing so exists. The principal legal bases on which we rely are set out below.

• Contractual Necessity: Much of the data we process is necessary to enter into and perform the contract with you — that is, to provide the betting and casino services you have requested. This includes processing registration data, payment data, and transaction records.
• Legal Obligation: Certain processing activities are required to comply with legal obligations applicable to 55qqq, including age verification, identity verification under anti-money-laundering requirements, and the retention of transaction records.
• Legitimate Interests: Where we process data on the basis of legitimate interests, those interests include: fraud prevention and platform security; improving the performance and user experience of the Platform; responsible gaming monitoring; and the resolution of disputes. We balance these interests against your rights and freedoms before relying on this basis.
• Consent: Where we rely on your consent — primarily for the sending of direct marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. See Section 11 for details.

Where processing is based on legitimate interests, you have the right to object to that processing. See Section 10 for information on how to exercise that right.

55qqq uses the personal data we collect for the following specific purposes:

• Account Management: Creating, maintaining, and administering your 55qqq account, including processing registration, managing login credentials, and maintaining account settings and preferences.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard; reconciling account balances; and maintaining an accurate transaction history for your account.
• Identity and Age Verification: Verifying that you are at least 21 years of age and that the identity information provided at registration is accurate, in order to comply with our age-restriction obligations and anti-money-laundering requirements.
• Fraud and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other illegal conduct; monitoring for suspicious betting patterns; and protecting the security and integrity of the Platform and of all players' accounts.
• Responsible Gaming: Monitoring gameplay patterns for indicators of problem gambling; enforcing self-exclusion and deposit limit settings; and providing personalised responsible gaming interventions where appropriate.
• Customer Support: Responding to your enquiries, resolving complaints, and providing technical assistance. Support interactions may be recorded and retained for quality assurance and training purposes.
• Platform Improvement: Analysing aggregated usage data to understand how players interact with the Platform, identify areas for improvement, and develop new features and products. Where possible, this analysis uses anonymised or pseudonymised data.
• Marketing and Promotions: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications. See Section 11 for further detail and opt-out instructions.
• Legal and Regulatory Compliance: Retaining records as required by applicable law; responding to lawful requests from regulatory or law enforcement authorities; and asserting or defending legal claims.

55qqq does not use automated decision-making that produces legal or similarly significant effects in relation to individual players, except for automated fraud screening processes. Where automated fraud screening results in an account restriction, you have the right to request human review of that decision by contacting [email protected].

55qqq does not sell, rent, or trade your personal data to any third party. We share personal data with third parties only in the limited circumstances described in this section.

• Payment Service Providers: We share the minimum payment data necessary with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard to process deposits and withdrawals. These providers process data as independent controllers subject to their own privacy policies and applicable financial regulation.
• Identity Verification and KYC Providers: We share identity documents and personal details with specialist third-party KYC and AML screening providers for the purpose of verifying your identity, age, and source of funds. These providers act as data processors under contractual data processing agreements with 55qqq.
• Fraud Prevention and Security Services: We share technical data — including IP addresses, device fingerprints, and transaction patterns — with fraud prevention and cybersecurity service providers to protect the Platform and its users from fraudulent activity.
• Game Providers: When you play games provided by third-party studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe — your gameplay data and account identifiers may be shared with those providers to the extent necessary to deliver the game session and record outcomes. These providers are contractually prohibited from using that data for any purpose other than delivering the game service.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are required to do so by applicable law, court order, or other legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of 55qqq, our players, or third parties.
• Business Transfers: In the event that 55qqq is involved in a merger, acquisition, restructuring, or sale of assets, personal data held by 55qqq may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is processed.

55qqq uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to improve performance, and to understand how players use the Platform. This section explains what cookies are, what types we use, and how you can manage them.

What are cookies? Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device across sessions and to store information about your preferences and activity.

Types of cookies used by 55qqq:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as login session management, account security, and navigation. These cookies cannot be disabled without rendering the Platform non-functional.
• Functional Cookies: These cookies remember your preferences — such as display settings and language preferences — to provide a more personalised experience. They are not essential but improve usability.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data is used to improve the Platform's performance and user experience.
• Security Cookies: These cookies support fraud detection and security monitoring functions, including detection of suspicious login activity and device fingerprinting for fraud prevention purposes.

Managing cookies: You can manage cookie preferences through your browser settings. Most browsers allow you to refuse non-essential cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. Instructions for managing cookies in common browsers are available from the browser developer's support pages.

55qqq does not use third-party advertising or behavioural tracking cookies. We do not serve targeted advertising based on your browsing activity outside of the 55qqq Platform.

55qqq retains personal data for as long as is necessary for the purposes for which it was collected, subject to any minimum retention periods required by applicable law. The principal retention periods applicable to each category of data are set out below.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where anonymisation is not technically feasible, the data is subjected to strict access controls pending secure deletion.

You may request early deletion of your personal data subject to the exercise of your right to erasure as described in Section 10. Please note that we may not be able to fulfil erasure requests in respect of data that we are legally required to retain.

55qqq implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key measures include the following:

• Encryption in Transit: All data transmitted between your device and the 55qqq Platform is encrypted using 256-bit SSL/TLS encryption, ensuring that data cannot be intercepted or read by unauthorised parties in transit.
• Encryption at Rest: Sensitive personal data — including identity documents and payment references — is encrypted at rest using industry-standard encryption algorithms on 55qqq's servers.
• Access Controls: Access to personal data within 55qqq's systems is restricted to employees and contractors who require access to perform their job functions. Access is granted on a least-privilege basis and is subject to role-based access controls and audit logging.
• Two-Factor Authentication: Player accounts support SMS-based two-factor authentication for new device logins, providing an additional layer of protection against unauthorised account access.
• Security Monitoring: 55qqq's platform is continuously monitored for security anomalies, including unusual login activity, atypical transaction patterns, and potential intrusion attempts. Security events trigger automated alerts and human review procedures.
• Vendor Security Standards: Third-party processors who handle personal data on behalf of 55qqq are contractually required to implement security measures at least equivalent to those described in this section and to notify 55qqq promptly in the event of a data breach affecting 55qqq data.
• Incident Response: 55qqq maintains a documented data breach response procedure. In the event of a breach that is likely to pose a risk to the rights and freedoms of affected players, 55qqq will notify affected individuals without undue delay and, where required, report the breach to the relevant supervisory authority.

As an individual whose personal data is processed by 55qqq, you have the following rights in relation to that data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data 55qqq holds about you, together with information about how it is being used. This is sometimes called a Subject Access Request (SAR).
• Right to Rectification: If any personal data 55qqq holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that 55qqq delete your personal data. This right is not absolute — it does not apply where 55qqq is required to retain the data by law (for example, for AML record-keeping purposes), or where the data is necessary for the establishment, exercise, or defence of legal claims.
• Right to Restriction of Processing: You may request that 55qqq restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or pending the outcome of an objection to processing based on legitimate interests.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of the personal data you provided to 55qqq in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on 55qqq's legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Rights in Relation to Automated Decision-Making: Where 55qqq makes decisions about you using solely automated processing that produce significant effects, you have the right to request human review of such decisions, to express your point of view, and to contest the outcome.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We will not charge a fee for handling your rights requests in ordinary circumstances. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, in which case we will explain our reasons.

We may need to verify your identity before processing a rights request to ensure that we do not disclose personal data to an unauthorised person. You may be asked to provide a copy of your account credentials or a piece of identifying information on record.

55qqq may send you promotional communications — including bonus offers, free bet promotions, new game announcements, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, and Eid — where you have opted in to receive such communications during registration or at a later point.

Marketing communications from 55qqq will be sent via:

• Email to the address registered on your account
• SMS to the mobile number registered on your account
• In-platform notifications when you are logged in to the Platform

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any marketing email from 55qqq
• Replying STOP to any marketing SMS from 55qqq
• Updating your communication preferences in your account settings on the Platform
• Contacting the support team at [email protected] with the subject line "Unsubscribe"

Please allow up to 5 business days for opt-out requests to take effect across all communication channels. Note that transactional communications — such as account security alerts, deposit confirmations, withdrawal notifications, and KYC verification requests — are not marketing communications and cannot be opted out of while your account remains active, as they are necessary for the operation of the service.

The 55qqq Platform is strictly for adults aged 21 and over. 55qqq does not knowingly collect personal data from individuals under the age of 21. During the registration process, all applicants are required to confirm that they are at least 21 years of age, and identity verification procedures are in place to enforce this requirement.

If 55qqq becomes aware that personal data has been collected from a person under the age of 21, all data relating to that person will be deleted as promptly as possible, the associated account will be permanently closed, and any funds held in that account will be returned to the payment method used for deposit after appropriate investigation.

If you have reason to believe that a person under 21 has registered an account on the 55qqq Platform, please report this to [email protected] immediately. We take underage gambling extremely seriously and will act on all such reports without delay.

Parents and guardians are encouraged to use parental control software to restrict minors' access to online gambling sites, including 55qqq. 55qqq supports the use of such tools as part of its responsible gaming commitment.

The 55qqq Platform may contain references to third-party services — such as payment providers including bKash, Nagad, and Rocket — in an informational context. Where any such reference includes a navigable link, that link will direct you to a third-party website or application that is not operated by 55qqq and is not subject to this Privacy Policy.

55qqq has no control over and accepts no responsibility for the privacy practices, content, or security of any third-party website or application. We strongly encourage you to review the privacy policy of any third-party service before submitting personal data to it.

The inclusion of any reference to a third-party service on the 55qqq Platform does not constitute an endorsement of that service's privacy practices or a representation that those practices meet any particular standard.

If you access the 55qqq Platform via a link from a third-party website, please be aware that that third-party website may have collected data about you before you arrived on our Platform. 55qqq is not responsible for data collected by third parties prior to your arrival on the 55qqq Platform.

55qqq reserves the right to amend this Privacy Policy at any time. Amendments may be made to reflect changes in applicable law, changes in our data processing activities, improvements to our security practices, or other operational changes that affect the way we handle personal data.

When we make material changes to this Policy — that is, changes that significantly affect your rights or the way in which your data is processed — we will notify you by one or more of the following methods:

• An in-platform notification displayed when you next log in to your 55qqq account
• An email notification sent to the address registered on your account
• A prominent notice posted on the 55qqq homepage for a period of at least 14 days

Minor amendments — such as corrections to typographical errors, clarifications that do not change the substance of the Policy, or updates to contact details — may be made without prior notice. The effective date at the top of this page will be updated to reflect the date of the most recent amendment.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the amended Policy. If you do not agree with any amended version of the Policy, you should stop using the Platform and contact [email protected] to request account closure.

We recommend that you review this Privacy Policy periodically to stay informed about how 55qqq protects your personal data. The current version of the Policy is always accessible at 55qqq.io/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 55qqq processes your personal data, please contact us using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
• Response Time: Within 30 calendar days of receipt of a valid, complete request
• Languages Accepted: English
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

If you are not satisfied with the response you receive from 55qqq, or if you believe that we are processing your personal data in a manner that is inconsistent with your rights, you have the right to escalate your complaint. We encourage you to contact us first so that we have the opportunity to address your concerns directly before any escalation.

This Privacy Policy was last reviewed and updated on 1 January 2026. The version history of this Policy is maintained internally and is available on request.